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Welcome to Whitehill Surgery
Opening Times
Training dates
WHITEHILL SURGERY will be CLOSED from 1pm on the 13th November 2024 for training/education purposes.
We will re-open the following day at 8.30 a.m.
If you need urgent medical assistance that cannot wait until the surgery re-opens then please dial 111 for the NHS 111 Service; for life threatening conditions please call 999.
Future training closures will be from 1pm on:
Thursday 17 October 2024
Wednesday 13 November 2024
Tuesday 14 January 2025
Thursday 13 February 2025
Wednesday 12 March 2025
Please note: We are closed all day for Bank holidays.
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NHS APP - DIGITAL DROP IN SESSIONS
NHS APP
* CANCELLED * Unfortunately the Digital Drop in session at Whitehill Surgery Saturday 19th October 9am - 12 noon has had to be cancelled.
Whitehill Surgery advises you to download the NHS app to help you with the following: View your GP Health Record, order repeat prescriptions, book appointments online, use NHS111 online and much more.
If you need help getting set up online, please use our Digital Assistant, by clicking here, the assistant will walk you through a step by step guide.
Patient's Email Addresses
From the 1st April due to regional policy changes, where possible, we will be using email to contact you. Please provide us with an up-to-date email address, if you haven't already. This will automatically consent you to receive information via email from us.
We appreciate this is not convenient for all patients and advise patients to register for the NHS App and turn notifications on. The NHS App can be set up via this link: https://www.nhs.uk/apps-library/nhs-app/
AskFirst Online Consultation
AskFirst is an online consultation platform developed in partnership with the NHS. Helping patients to self-help and connect with the right service at the right time, 24/7.
https://www.sensely.com/askfirst/
GPs Are On your side
You have probably noticed that something is wrong. Look at the difficulty you have in getting an appointment at your local surgery. When you do get through, it may not be an appointment with a GP at all. Have you lost your regular family doctor? You are not alone.
General Practice is collapsing. Every practice across England is struggling to keep its doors open.
We value our patients. We know that most patients value us too, especially when they need us regularly. You know we can deal with most of your health problems, keep you out of hospital, and have your best interests at heart. The problem is with the mismanagement of the NHS.
Your GP is an expert in general medical practice – trained over 10 years to deal with complex problems, spot serious symptoms, and decide when you need specialist help at the hospital.
But did you know that your practice receives just £107.57 per year for each patient, whatever their health needs. That’s less than the cost of an annual TV licence.
It’s just 30p a day for every patient registered with us – less than the cost of an apple.
We believe general practice deserves a bigger slice of NHS funding so we can train and hire more GPs, deliver the services you require and make it easier for you and your loved ones to get appointments to see your GP and practice team.
GPs want the same things that you do. We believe nobody should struggle to see their family doctor.
General Practice should be as it once was – a familiar family doctor, offering continuity of care in a surgery full of friendly familiar faces within a safe building where you knew you would get the care you needed.
How can you support your family doctor?
Talk to any election candidate who you come across
When candidates from the political parties come knocking on your door, ask them what they will do to save general practice. What will they do so you can see a GP in a modern local surgery?
Post Operative Wound Care - Important Announcement from Whitehill Surgery - withdrawal of unfunded service
For some time, we have been providing an unfunded post-operative wound care service for the convenience of our patients, despite the funding to provide post operative care being received by the hospitals. This service has been especially valuable for those who need regular care but struggling to get to Stoke Mandeville Hospital.
We regret that due to increasing demands on our nursing team and financial pressures on NHS General Practice overall (https://www.bma.org.uk/bma-media-centre/responding-to-the-new-gp-contract-for-202425
We can no longer continue to provide this service for which the hospital receives payment as continuing to do so compromises our ability to deliver our core General Practice Services.
What does this mean for you?
- From 31st August 2024 we will no longer offer post-operative wound care to any new patients. This includes post operative care from all private and NHS services, including dermatology, surgery and urgent care. Patients will be required to receive ongoing wound care from these services directly.
- We cannot offer dressings or wound care for wounds obtained via trauma or other injury, as we do not have a contract to provide care for minor injuries
- Patients currently receiving wound care will continue to be offered a maximum of 2 dressing changes per week until they are healed and discharged
- Patients who are housebound will be able to receive post-operative wound care from the local District Nursing service. This should be arranged by the hospital service directly at time of discharge.
- We will continue to offer post operative clip / suture removal as well as wound care for leg ulcers, as these are separately contracted services.
Important joint statement from Aylesbury GP surgeries
How to make the most of our telephone system
Please remember to take advantage of the telephone QueueBuster feature.
If you are over 10th place you will have the option to be called back. Please make sure you are not calling from an unknown number or we wont be able to reach you, you will then be called back by a member of staff when the call would be at the front of the queue.
If a patient on a mobile phone fails to answer, or is busy, a text message will be sent to inform them that they have missed the call.
If you call back the same day as missing our call the system will prioritise the call, so you do not have to wait in the queue again.
If you get a message saying 'Transfer failed' in the morning this is due to the lines being full. We have limited spaces (65 max at one time) in the queue, as patients complained about waiting times when it was unlimited.
If everyone starts to use the queuebuster option we can increase the quantity of places in the queue, as you will not be holding on listening to the dreaded hold music, this also would mean no more transfer failed messages waiting for a space to open up.
Car Parking at Whitehill Surgery
Car Parking is limited at the surgery so please allow plenty of time to park if attending the surgery for an appointment.
You may need to park off site if there are no available spaces.
Any cars not parked within the designated bays are likely to receive a parking charge notice from the parking company who monitor the car park.
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