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Welcome to Whitehill Surgery

Opening Times

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Training/ closing dates

WHITEHILL SURGERY will be CLOSED from 1PM  on Thursday 18th November 2021 for training/education purposes.

We will re-open Friday 19th November at 8.30 a.m.

 If you need urgent medical assistance that cannot wait until the surgery re-opens then please dial 111 for the NHS 111 Service; for life threatening conditions please call 999.

Please remember we are closed for bank holidays:

  • Christmas Day – Monday, December 27
  • Boxing Day – Tuesday, December 28
  • New Year's Day - Monday 3 January

Reception Staff Shortage

We will be short-staffed this week and apologise in advance for the queue.

Isolation periods and sickness are causing us to be short staffed in different areas of the Practice. We are very sorry for any inconvenience caused, and are working hard to ensure the safety of both patients and staff.

 

How our patients can help us avoid long queues: We would really appreciate patients calling after 12pm if they need a nurse appointment booked, or have any other non-urgent requests. Please use a symptom checker such as the AskFirst app (you can click on the ask first chat bubble bottom right of this page) if you are unsure of what care you need. These little changes make a big impact so thank you

Face Coverings

NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings

 

NHS England » NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings

Flu Vaccinations

Whitehill Surgery are now offering flu vaccine appointments. Avoid telephone wait times and book via the AskFirst app.

Download the AskFirst app here: http://onelink.to/askfirst

AskFirst is available on the Appstore and Google Playstore.

18-64yrs Clinics:

18th November 2021

20th November 2021

26th November 2021

In addition there are also a number of appointments available throughout the week until the end of November.

Over 65yrs Clinics:

18th November 2021

20th November 2021 

In addition there are also a number of appointments available throughout the week until the end of November.

Around 10% of patients that were booked did not attend their appointment. Please remember to cancel if you cannot attend.

Telephony System

Our telephone QueueBuster feature has been updated. The main difference will be that a patient will not be called back until a member of staff answers the phone when their call would be at the front of the queue.

If a patient on a mobile phone fails to answer, or is busy, a text message will be sent to inform them that they have missed the call. A new feature will prioritise the call if the patient chooses to call back, so they do not have to wait in the queue again.

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