Welcome to Whitehill Surgery
Training/ closing dates
WHITEHILL SURGERY will be CLOSED from 1PM on 11th May 2022 for training/education purposes.
We will re-open the following day at 8.30 a.m.
If you need urgent medical assistance that cannot wait until the surgery re-opens then please dial 111 for the NHS 111 Service; for life threatening conditions please call 999.
NHS Patients, staff and visitors must continue to wear face coverings in healthcare settings
How to make the most of our telephone system
Please remember to take advantage of the telephone QueueBuster feature.
If you are over 10th place you will have the option to be called back. Please make sure you are not calling from an unknown number or we wont be able to reach you, you will then be called back by a member of staff when the call would be at the front of the queue.
If a patient on a mobile phone fails to answer, or is busy, a text message will be sent to inform them that they have missed the call.
If you call back the same day as missing our call the system will prioritise the call, so you do not have to wait in the queue again.
If you get a message saying 'Transfer failed' in the morning this is due to the lines being full. We have limited spaces (65 max at one time) in the queue, as patients complained about waiting times when it was unlimited.
If everyone starts to use the queuebuster option we can increase the quantity of places in the queue, as you will not be holding on listening to the dreaded hold music, this also would mean no more transfer failed messages waiting for a space to open up.