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Important Update

Global IT Issues

 

Due to the global issues with Microsoft this has affected our clinical system. Patients may experience a delay to their appointment time.

 

We apologise and thank you for your patience in advance.

Welcome to Whitehill Surgery

Opening Times

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Training dates

WHITEHILL SURGERY will be CLOSED from 1pm on the 19th September  2024 for training/education purposes.

We will re-open the following day at 8.30 a.m.

If you need urgent medical assistance that cannot wait until the surgery re-opens then please dial 111 for the NHS 111 Service; for life threatening conditions please call 999.

Please note: We are closed all day for Bank holidays.

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NHS APP

Whitehill Surgery advises you to download the NHS app to help you with the following:   View your GP Health Record, order repeat prescriptions, book appointments online, use NHS111 online and much more.

https://www.nhs.uk/nhs-app/

If you need help getting set up online, please use our Digital Assistant, by clicking here, the assistant will walk you through a step by step guide. 

 

Patient's Email Addresses

From the 1st April due to regional policy changes, where possible, we will be using email to contact you. Please provide us with an up-to-date email address, if you haven't already. This will automatically consent you to receive information via email from us.
We appreciate this is not convenient for all patients and advise patients to register for the NHS App and turn notifications on. The NHS App can be set up via this link: https://www.nhs.uk/apps-library/nhs-app/

Car Parking at Whitehill Surgery

Car Parking is limited at the surgery so please allow plenty of time to park if attending the surgery for an appointment.

You may need to park off site if there are no available spaces.

Any cars not parked within the designated bays are likely to receive a parking charge notice from the parking company who monitor the car park.

Important joint statement from Aylesbury GP surgeries

AskFirst Online Consultation

AskFirst is an online consultation platform developed in partnership with the NHS. Helping patients to self-help and connect with the right service at the right time, 24/7.

https://www.sensely.com/askfirst/

 

How to make the most of our telephone system

Please remember to take advantage of the telephone QueueBuster feature.

If you are over 10th place you will have the option to be called back. Please make sure you are not calling from an unknown number or we wont be able to reach you, you will then be called back by a member of staff when the call would be at the front of the queue.

If a patient on a mobile phone fails to answer, or is busy, a text message will be sent to inform them that they have missed the call. 

If you call back the same day as missing our call the system will prioritise the call, so you do not have to wait in the queue again.

If you get a message saying 'Transfer failed' in the morning this is due to the lines being full. We have limited spaces (65 max at one time) in the queue, as patients complained about waiting times when it was unlimited.

If everyone starts to use the queuebuster option we can increase the quantity of places in the queue, as you will not be holding on listening to the dreaded hold music, this also would mean no more transfer failed messages waiting for a space to open up.

 

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